+1 416-368-4870 Opening Jan 2017
Frequently Asked Questions
What do I need to bring to class?
Please bring a pair of indoor running shoes and a water bottle. Wear something that is comfortable and ready for you to sweat in!
Do you have lockers?
Yes. Our lockers use a combination code, so no need to bring a lock with you.
Do you have showers?
Yes. We also have complimentary towels, both small for the workout and large for the shower afterwards. We have shampoo, conditioner, body wash and hair dryers.
What if I’ve never rowed before?
Not a problem! We’d love to show you the ropes. Classes start with a technique explanation and your instructor will make sure you get set up on the erg (indoor rowing machine) properly.
What is your cancellation policy?
We have quite a generous policy allowing you to cancel with no penalty or lost class up to three hours before your class time. If you cancel with less than three hours notice, you will lose the class.
What is your late policy?
Due to the high-intensity nature of the workout, we strenuously urge all rowers to arrive on time. If you arrive more than 5 minutes late, we reserve the right to deny entry into the class. Further, if the class has a waitlist, your spot will only be held for 5 minutes before it is given to the first person on the waitlist.
What are your hours?
As a new business, we are a lean mean machine. We do not have full-time front desk associates. As a result, we are always open 30 minutes prior to and following class times. Outside of these windows, you might catch us at the desk, but we can’t promise we’ll be there to greet you. If you’d like to pop by outside of class times, please send us an email at firstname.lastname@example.org and we would be more than happy to arrange a time for you to visit the studio and take a peek inside.
What is the best way to reach you?
Given that we do not always have someone at the front desk, the phone is not always answered. We do always return messages (as long as you leave your number and we can understand it – please repeat your number). The quickest way to reach us outside of class hours is always email, at email@example.com.